JNTUH Online Student Service – FAQs, Transcript Application, Certificates & Contact Details (2026 Guide)

Jawaharlal Nehru Technological University Hyderabad (JNTUH) provides an Online Student Service (OSS) Portal to help students and alumni apply for transcripts, migration certificates, and other academic documents easily.

Below are the most frequently asked questions about JNTUH Online Student Services, transcript application process, eligibility, tracking status, and official contact details.

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JNTUH Online Student Service – Frequently Asked Questions (FAQs)

1. How to apply for JNTUH Online Student Service?

To apply for JNTUH online student services:

1. Visit the official website: https://jntuh.ac.in

2. Click on Online Student Service on the homepage

3. You will be redirected to the OSS Portal

4. Register or login using your Hall Ticket Number

You can also access the service directly via the OSS portal link available on the JNTUH website.

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2. What certificates can I apply for through JNTUH OSS portal?

Using the JNTUH Online Student Service Portal, you can apply for:

• Transcripts

• Migration Certificate

• Medium of Instruction Certificate

These services are available online without visiting the university initially.

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3. I forgot my JNTUH OSS portal password. What should I do?

If you forgot your password:

1. Click on Forgot Password on the OSS portal homepage

2. Enter your Hall Ticket Number

3. Provide your registered mobile number and email ID

4. After verification, your password will be sent to your registered email ID

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4. Why does it show “Invalid Hall Ticket Number or Data Not Available”?

Only students from the following batches are eligible for JNTUH online services:

• B.Tech – 2000 batch onwards

• B.Pharmacy – 2009 batch onwards

• M.Tech – 2009 batch onwards

• M.Pharmacy – 2009 batch onwards

• MBA – 2005 batch onwards

• MCA – 2005 batch onwards

If your degree is outside this range, OSS services are not available.

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5. Who is eligible to apply for JNTUH Online Student Service?

Eligibility is the same as mentioned above (see Question 4). Only eligible batches can apply through the portal.

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6. Can autonomous college students apply for JNTUH transcripts?

❌ No.
Students who received provisional certificates from autonomous colleges affiliated with JNTUH are NOT eligible.

✅ Only non-autonomous affiliated colleges are eligible for transcript services.

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7. How many days to collect transcripts by hand from JNTUH?

If you selected “By Hand” delivery mode:

• You must collect the transcripts within 7 days after receiving SMS/email

• Collection point: JNTUH Exam Branch Service Counter

⚠️ If not collected within 7 days, the request will be cancelled and certificates will NOT be issued later.

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8. How long does JNTUH take to issue certificates after payment?

After payment approval:

• Printing and dispatch are completed within 2 working days

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9. Is Tatkal service available for JNTUH Online Student Service?

❌ No Tatkal service is available for JNTUH OSS.

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10. I lost my JNTUH acknowledgement receipt. How can I get it?

No worries
The acknowledgement receipt is also sent to your registered email ID. You can download and print it anytime.

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11. What should I do after receiving the acknowledgement?

• Keep the acknowledgement printout safely

• If certificates are delayed, visit JNTUH Exam Branch – Student Service Counter No.1 with the acknowledgement

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12. Consignment number is not trackable. What should I do?

This is normal initially.

• The consignment number becomes active after the courier/post updates their database

• Try tracking again on the next working day

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13. Can I apply for transcripts for Original Degree (OD)?

❌ Currently, transcripts for Original Degree certificates are NOT available through JNTUH OSS.

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14. What ID proof is required while collecting certificates from JNTUH?

You only need to:

• Confirm your registered mobile number with the dispatch clerk

No additional ID proof is required.

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15. What are the JNTUH OSS status stages?

Your application status may show:

• Payment Approved – Payment successfully received

• Printing – Certificates under printing

• In Process – Address and certificate verification

• Dispatched by Post – Sent via courier/post

• Dispatched by Hand – Available at service counter

• Delivered – Certificates received by candidate

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JNTUH Helpline Numbers & Official Contact Details

16. How to contact JNTUH for transcript or OSS support?

Email: [email protected]
Helpline Number: 9491283135
Working Hours: 10:30 AM – 5:00 PM (Working Days)

Additional Contacts:

• Email: [email protected]

• Phone: +91-40-23156113

• Fax: +91-40-23158668