JNTUK Online Payment Rules/ Refund interaction 2021

 

 When I was applying my Original Degree, Money was debited twice. Is there any possibility to refund one of the transaction money to my account

What is the Refund Procedure for JNTUK Online Payment?

  • Please Enter the Details Carefully
  • The student/college/ customer has to confirm the fee amount to be paid is correct under right service/ head, i.e. Provisional Certificate, Original Degree Certificate, Migration, Examination fee, etc.
  • The application will be processed only upon receipt of the required fee. Application with insufficient payment will not be processed/ entertained.
  • Application/Service fee + service charges + Taxes as applicable; will be debited from student / college/ customer account.
  • Wrong payment, i.e., payment for one head/service instead of the desired/intended head/ service will not be refunded. (Ex. Payment made for Provisional Certificate actually intended to pay for Original Degree certificate will not be refunded.)
  • Payment made for one service will not be considered / Adjusted for other services.
  • Request for refund of excess payment shall be made within 7 working days. Excess payment will be refunded only upon submission of proof for a genuine cause. However, the decision of the University is final for a refund of excess payment. In case of refund, service charges + taxes as applicable will be debited from the student/ college/ customer account.
  • For any technical queries, Contact No. 0884-2300911 may be contacted during working days.

If You Have Any Queries/ Suggestions / Doubts/ Complaints, Feel Free To Comment Below.

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111 COMMENTS

  1. Hi, I applied for OD and made payment and after money got debited it showed some error, so I again paid and faced the same issue and again now its asking to pay via Challan, how to face this kind of problems while applying od

  2. Hi team,
    I am harish I’ve applied for OD on 5/sep/2021 with a payment of 3000rs. The money got deducted twice ( two transaction were made) but still i cant proceed to further steps. So please refund my one of the transaction and also allow me to proceed to further steps.
    Thanks
    Lankalapalli Harish babu
    10jh1a0225

  3. Sir i applied od through JNTUK PORTAL and i paid through UPI ID.But still the portal is showing as payment pending.Kindely resolve this problem.

  4. Hello Mr.Administrator JNTUK,

    Many folks are confused here about the payment process and delay of the payment status update, And the help line number mentioned in the portal looks like the connection is established in a different planet. Could you please be responsible and publish some guidelines regarding payment delays and waiting period for payment status update. I would like to suggest to make your system more reliable , we are living in fully transforming digital world, The service users has to be notified atleast whats going on.

  5. Sir,
    My name is S. Jyothirmayi. My Hall Ticket No is: 09MJ1A1233. I made payment of 4500 online for my OD by using Phonepe. It is showing the status as PENDING but amount debited from my account. I tried paying again but it is showing Bank Payment Already Applied is Successfully. Need Not pay Again. Kindly resolve. Its very urgent to get my OD.

  6. Hello Jntuk Team,

    Good Day !!!

    I have done my payment for my Original Degree worth of 3500/- INR, I received the payment debited confirmation.
    But in Step3: Bank Payment Fee showing the status as PENDING.

    Can you please kindly let us know after how many days of payment it will reflect? Take this comment as priority and respond back ASAP, Since I need my OD very urgently.

    Note:Students who has mailed earlier for similar issue kindly let me know is this issue resolved for you or still you guys are waiting for reply from JNTUK Team.

  7. Sir, I made payment of 3500 online for my OD. It is showing the status as PENDING but amount debited from my account. I tried paying again but it is showing Bank Payment Already Applied is Successfully.Need Not pay Again. Kindly resolve.

  8. Hello Sir/Madam,
    myname is Roja rollno 134m1d5815,mtech post graduate, i send money 4000 rs using jntu qrscan code to apply mtech OD, its not showing payment done so please send back money

    Thanks
    Roja

  9. Sir I have made payment on 19-06-2021 through. SB COLLECT to pay my revaluation fee. Sir frist I have done the payment it was not completed it was pending , so l made the payment second time on 20-06-2021 it was successful . After one day the first payment is also was successful . I mean the payment you received two times . So please refund my extra money.

  10. Dear sir/mam,

    I have made the payment on 04th June 2021 through UPI to apply for OD..and the amount got debited from my account but it’s showing as pending status, but still payment status is showing as pending. I have tried to contact jntuk enquiry.. but no one answered the call. Kindly look into the issue and let me know my od process status and what I do for the next step.

  11. Dear sir/mam

    I have made the payment on 30th May 2021 through UPI to apply for OD, and the amount got debited from my account but its showing as pending status. But still payment status is showing as pending. But, i havent received the refund amount still. I tried to contact jntuk enquiry. But no one answered the call. Kindly look into the matter and resolve the issue and let me know my amount refund status ASAP.

  12. Hi jntuk team, I applied for od on 28 may 2021 3500 money debited from my account but payment shows failed then again I tried paying through upi then second time money debited from my account and the payment was successful.But I haven’t received refund money yet kindly look into my matter and resolve the issue, let me know about the refund money ASAP.

  13. Hi I paid 3000 for pc but I got pc from college but my not be conform with our college so please return

  14. Dear JNTUK Team, I had done payment on 21st may 2021 through online for OD but still status is showing as pending and it does not allowing to upload files. I tried helpline number many time but its not answering at all.When i am trying to pay again it was showing status like this “Bank Payment Already Applied is Successfully…Need Not Pay Again” Can you please look into my issue and resolve ASAP. Roll number:-12A45A0204

  15. Dear JNTUK Team, I had done payment on 24th may 2021 through online for OD but still status is showing as pending and it does not allowing to upload files.I tried helpline number but no one answer my call.When i am trying to pay again it was showing status like this “Bank Payment Already Applied is Successfully…Need Not Pay Again” Can you please look into my issue and resolve ASAP. Roll number:-09W21A0528
    College Name: Kaushik College of Engineering
    College Code: W2

  16. Dear JNTUK Team, I had done payment on 14th may 2021 through online for OD but still status is showing as pending and it does not allowing to upload files.I tried helpline number many time but its not answering at all.When i am trying to pay again it was showing status like this “Bank Payment Already Applied is Successfully…Need Not Pay Again” Can you please look into my issue and resolve ASAP.
    Roll number:-129F5A0206

  17. Dear JNTU k team,I have paid 3000rupees for my mtech OD money debited from my account,still status is showing pending regd no 13231D0409
    Kindly respond,when I call to university no one is lifting phone.I see a lot of comments regarding same issue why is jntuk not resolving this repeated issue

  18. Dear JNTUK TEAM ,
    I HAVE APPLIED FOR MY MIGRATION CERTIFICATE ON 04 may 2021 AND PAYMENT WAS SUCCESSFUL BUT MY STATUS IS STILL PENDING AND NOT ALLOWING ME TO APPLY MY DOCUMENTS . TRIED TO PAY AGAIN BUT IT IS SHOWING THE PAYMENT SUCCESSFUL. I KINDLY REQUEST YOU TO CLEAR MY PROBLEM ASAP , i NEED MY OD ITS VERY URGENT

  19. Dear JNTUK Team, I had done payment on 15th Feb 2021 through online for OD but still status is showing as pending and it does not allowing to upload files.I tried helpline number many time but its not answering at all.When i am trying to pay again it was showing status like this “Bank Payment Already Applied is Successfully…Need Not Pay Again” Can you please look into my issue and resolve ASAP.

  20. Hi Sir, i have applied for tatkal PC from online and i have paid 3000/- rupees, when i went to JNTUK to collect my PC and CMM, the staff which are present in the exam cell they said your PC and CMM sent to your college long before, in my college last year i have paid 250/- for PC and CMM but i didn’t submit any proofs of the mark lists. So i was not aware of the status of my PC and i had applied for tatkal PC. So now how can i refund my amount which i have paid for Tatkal online 3000/-. Please kindly help me in this.

  21. Online payment will take some time to confirm, once university confirm then you can process further

  22. Dear JNTUK TEAM ,
    I HAVE APPLIED FOR MY MIGRATION CERTIFICATE ON 29TH MARCH 2021 AND PAYMENT WAS SUCCESSFUL BUT MY STATUS IS STILL PENDING AND NOT ALLOWING ME TO APPLY MY DOCUMENTS . TRIED TO PAY AGAIN BUT IT IS SHOWING THE PAYMENT SUCCESSFUL. I KINDLY REQUEST YOU TO CLEAR MY PROBLEM.

  23. Dear sir/mam,
    I have made the payment on 27-03-2021 through online to apply for OD..and the amount got debited from my account but its showing as pending status. This happened twice. In Total 2000+2000 amount got deducted from my account, but still payment status is showing as pending. But, i havent received the refund amount still. I tried to contact jntuk enquiry.. bt no one answered the call. Kindly look into the matter and resolve the issue and let me know my amount refund status ASAP. Name : Potharaju Jeji Gopal Id number : 14NG1A048I College Name : Ushrama Engineering college College Code: NG Btech -2018 passout

  24. Dear sir/mam,
    I have made the payment on 29th February 2020 through online to apply for OD..and the amount got debited from my account but its showing as pending status. This happened twice. In Total 2000+2000 amount got deducted from my account, but still payment status is showing as pending. But, i havent received the refund amount still. I tried to contact jntuk enquiry.. bt no one answered the call. Kindly look into the matter and resolve the issue and let me know my amount refund status ASAP.
    Name : Potharaju Jeji Gopal
    Id number : 14NG1A048I
    College Name : Ushrama Engineering college
    College Code: NG
    Btech -2018 passout

  25. I Have apply my OD 3500 Rs ,But still again show payment pending how to solve and jntuk not receiving calls ,my amount was debited, how to solution but jntuk no response.

  26. Dear JNTUK Team,
    I had done payment on 21st Mar 2021 through online for OD but still status is showing as pending and it does not allowing to upload files.I tried helpline number many time but its not answering at all.When i am trying to pay again it was showing status like this “Bank Payment Already Applied is Successfully…Need Not Pay Again” Can you please look into my issue and resolve ASAP.

  27. Hi This is ratna,
    For your information(FYI): I applied OD thorough online and also made a payment on 15/03/2021 and it was reflected on 19/03/2021.

  28. for od payment issues call to this numbers 0884-2300940 and 2300941 ….you should make a call after 10.30 am

  29. Hi this is krishna …. I applied my OD through online on 15-03-2021 but initially it showing payment process is pending than after 4days it showing completed …. if you have any doubts call to this numbers help line numbers 0884-2300940 and 0884-2300941

  30. Dear JNTUK Team,

    I had done payment on 15th Feb 2021 through online for OD but still status is showing as pending and it does not allowing to upload files.I tried helpline number many time but its not answering at all.When i am trying to pay again it was showing status like this “Bank Payment Already Applied is Successfully…Need Not Pay Again”
    Can you please look into my issue and resolve ASAP.

  31. I had done the payment on 15th Feb 2021 through online for OD but still status is showing as pending and it does not allowing to upload the files.I tried contacting for helpline number but not responding at all.When i am trying to pay again ,it was showing like “Bank Payment Already Applied is Successfully …Need Not Pay Again”.Kindly resolve the issue ASAP.

  32. Why this 0884 2300911 helpline number not lifting, how to solve my OD bank payment 3000/- issue. Payment is successful but status still showing pending, my registration number 11AP1A0103. Please help me

  33. Sir I am paid bank payment in 28/2/21 for OD application , but it’s showing still pending option please help me.

  34. Sir, I paid 3500 for OD on 25-2-2021. Amount was debited but the status is still pending. Plz resolve my issue.

  35. Dear sir/madam,
    In order to get my OD i have made my payment through debit card, amount of Rs.3500/- from the account got debited, but it was showing like transfer failed try again, what shall i be doing now, how can i get my amount back and how can i credit the amount?

  36. Dear Sir/Madam, I made payment on 19th Feb 2021 for OD. Amount got debited but it is showing my payment status pending. I tried contacting the helpline numbers but no response. Still the payment is in pending state only. When i am trying to pay again , it is showing Bank Payment Already Applied is Successfully. Need Not pay Again. Please resolve the issue ASAP.

  37. Dear Sir/Madam,
    I made payment on 13th Feb 2021 for OD. Amount got debited but it is showing my payment status pending. I tried contacting the helpline numbers but no response. Still the payment is in pending state only. When i am trying to pay again , it is showing Bank Payment Already Applied is Successfully. Need Not pay Again. Please resolve the issue ASAP and at least respond .
    If there is any issue in site kindly resolve.

  38. I made payment for OD at 01-Feb-2021 and it was reflected on 03-Feb-2021.
    Thank you.

  39. Dear Sir/Madam,
    I made payment on 1st Feb 2021 for OD. Amount got debited but it is showing my payment status pending. I tried contacting the helpline numbers but no response. Still the payment is in pending state only.
    When i am trying to pay again , it is showing Bank Payment Already Applied is Successfully. Need Not pay Again. Please resolve the issue ASAP.

    @Guys ! Please respond anyone if issue was resolved.

  40. Sir, I paid 3500 for od on 1-2-2021.my amount was debited but it is showing still pending. Plz resolve my issue

  41. I have made payment for applying MCA- OD in 31-01-2021,
    after payment successfully completed, amount is debited from my account, but in the JNTUK website ( bank payment fee (step3)) showing pending

    And after that it doesn’t allow to upload documents, it shows “payment not complete to upload documents”

    Please resolve the issue ASAP
    I will wait for your response

  42. sir, payment is done but it is showing still pending and it is not allowed to upload the certificates

  43. Sir i applied for od on 26/1/2021.i paid Rs3500 but it is showing failed . Please resolve the issue

  44. I have applied for MBA OD it debited 4000 rs but it showed payment is failed. So, what to do?

  45. Sir/madam, I made payment of 3500 online for my OD. It is showing the status as PENDING but amount debited from my account. And It is not allowing to upload documents. I even tried to contact helpline number, but no one attending the call… Please resolve my problem..

  46. I have the same problem as above all said.i have applied for migration certificate just moments ago.the amount is debited from the account, afterwhile when trying to upload my documents in the next step,the payment step still shows me in pending process

  47. l had paid my OD fee of 3500/- but the status is still showing Pending and not allowing me to update Certificates. Could you please look into that (18131D4606)

  48. many students have faced this problem. to get approval, it will take 5 to 7 working days, so please check after

  49. Sir/madam, I made payment of 3500 online for my OD. It is showing the status as PENDING but amount debited from my account. And It is not allowing to upload documents. I even tried to contact helpline number, but no one attending the call… Please resolve my problem

  50. I Made Payment Of 3500 Online For My OD. It Is Showing The Status As PENDING But Amount Debited From My Account. And It Is Not Allowing To Upload Documents. I Even Tried To Contact Helpline Number, But No One Attending The Call… Please Resolve My Problem.

  51. l had paid my OD fee of 3500/- on 10-December 2020 but the status is still showing Pending and not allowing me to update Certificates.Could you please look into that (11481A1232)

  52. I have made a payment on 07-12-2020 for OD but the payment status is not being updated. Could anyone please look into this ?

  53. I’ve made a payment of 2000 a week ago to applying OD. Payment is debited but status shows as pending. The helpline asked to wait for a week and it’s been more than 10days no response. Please look into this and suggest a solution ASAP.

  54. I applied for od amount got debited 2 times, during first transaction session got expired and no amount was debited later after an hour i made the payment. After 2hrs amount been deducted again to jntuk.. Will it be refunded

  55. I have made a payment on 14-11-2020 for OD but the payment status is not being updated.
    Could anyone please look into this ?

  56. I applied for od yesterday paid fee 4500 debited the account but payment status is pending .solution please sir

  57. I applied for od yesterday and paid fee of rs 2000 and money got debited from account. But it showing payment pending and I’m not able to do furthur process but when I tried to make payment again it showing fee already paid..kindly reslove this issue as soon as possible.

  58. Sir/madam,
    I made payment of 3500 online for my OD. It is showing the status as PENDING but amount debited from my account. And It is not allowing to upload documents. I even tried to contact helpline number, but no one attending the call…
    Please resolve my problem..

  59. Sir/Madam, I made payment on
    24th October 2020 for OD. Amount got debited but it is showing my payment status pending. I tried contacting the helpline number but no response.Still the payment is in pending state only. Kindly look into this issue.

  60. Sir/Madam,

    I made payment on 24th October 2020 for OD. Amount got debited but it is showing my payment status pending. I tried contacting the helpline number but no response.Still the payment is in pending state only. Kindly look into this issue for 13BJ1A0466

  61. I made payment of 4500 online for my OD. It is showing the status as PENDING but amount debited from my account. I tried paying again but it is showing payment already done. It is not allowing to upload documents. Please let me know what should i do?

  62. Hello Sir,
    I have paid for WES certificates, the payment got deducted but the application is not showing up. What do I do ?

  63. Sir, I made payment of 3500 online for my OD. It is showing the status as PENDING but amount debited from my account. I tried paying again but it is showing Bank Payment Already Applied is Successfully.Need Not pay Again. Kindly resolve. What damn services are these from JNTUK.

  64. Sir, I made payment of 3500 online for my OD. It is showing the status as PENDING but amount debited from my account. I tried paying again but it is showing payment already done. It is not allowing to upload documents. Please resolve my problem at the earliest.

  65. Hi Sir, I made payment of 6000 online for my OD. It is showing the status as PENDING but amount debited from my account. I tried paying again but it is showing payment already done. It is not allowing to upload documents. Please let me know what should i do?

  66. Hi Sir,

    I made payment of 3000 online for my OD. It is showing the status as PENDING but amount debited from my account. I tried paying again but it is showing payment already done. It is not allowing to upload documents. Please let me know what should i do?
    Mail: aditya.nerella94@gmail.com
    12JR1A05A9.

  67. Sir/Madam,

    I made payment on 6th October 2020 for OD. Amount got debited but it is showing my payment status pending. I tried contacting the helpline number but no response.Still the payment is in pending state only. Kindly look into this issue.

  68. I made payment on 7th October 2020 for OD. Amount got debited but it is showing my payment status pending. I even contacted the college office number on that day and they told me to wait for 3 days. Still it shows payment pending. So I kindly request you to go through the payment.

  69. Sir/Madam,
    I paid for grace marks through online .my money was debited and the transaction process was successful.but in jntuk fee paying portal its showing that the process status as error.so what should i do to know whether my grace application process is completed or not?

  70. If your not respond to phone call 24×7, could you please give a scrolling on the page [ i.e in this time you don’t apply for the certificate/OD/other certificates…..] Clearly mention it.

  71. This payment making process is very difficult, why because using very sensitive version, after payment later mentally absences… Your payment is pending pending pending. Up to three days, no one responded to phone call.

  72. I applied for od and paid the fee twice (3500+3500=7000). How do I claim the refund? Please tell me.

  73. AM I made payment on 31 aug 2020 for od. Amount got debited but it is showing my payment status pending. I even contacted the college office number on that day but they didn’t pick the call Still it shows payment pending. So I kindly request you to go through the payment.

    Pp

  74. Respected sir,
    I paid money twice for” OD NAME CORRECTION” , as it showed error in transaction for the first time i did. After 20 minutes I got a message that amount was debited. So, please refund that extra money what I have paid.

  75. I have paid money twice by mistake while applying original degree on July 20 .how can I get that extra money refund.

  76. I made payment on 20 march 2020 for od. Amount got debited but it is showing my payment status pending. I even contacted the college office number on that day and they told me to wait for 2 days. Still it shows payment pending. So I kindly request you to go through the payment.

  77. I made payment on 29 february sir for OD my money was deducted but status displaying on that website is pending so again I made payment through another account then it was successful. So please refund the money as soon as possible sir

  78. Sir i applied od through online debit card and i paid twice payments so please refund the one time money . And i applied for the OD . I want single payment refund. Can you please resolve this problem.

  79. Dear sir/mam,

    I have made the payment on 29th February 2020 through online to apply for OD..and the amount got debited from my account but its showing as pending status. This happened twice. In Total 2000+2000 amount got deducted from my account, but still payment status is showing as pending.
    But, i havent received the refund amount still. I tried to contact jntuk enquiry.. bt no one answered the call.
    Kindly look into the matter and resolve the issue and let me know my amount refund status ASAP.

  80. Sir i applied od through online and i paid 2000 twice so please refund the money as soon as possible

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